dor_id: 43374

506.#.#.a: Público

590.#.#.d: si

510.0.#.a: Consejo Nacional de Ciencia y Tecnología (CONACyT), Sistema Regional de Información en Línea para Revistas Científicas de América Latina, el Caribe, España y Portugal (Latindex), Scientific Electronic Library Online (SciELO)

561.#.#.u: http://www.odonto.unam.mx/

561.#.#.a: Facultad de Odontología, UNAM

650.#.4.x: Medicina y Ciencias de la Salud

336.#.#.b: article

336.#.#.3: Artículo Técnico-Profesional

336.#.#.a: Artículo

351.#.#.6: http://revistas.unam.mx/index.php/rom

351.#.#.b: Revista Odontológica Mexicana

351.#.#.a: Artículos

harvesting_group: RevistasUNAM

270.1.#.p: Revistas UNAM. Dirección General de Publicaciones y Fomento Editorial, UNAM en revistas@unam.mx

590.#.#.c: Open Journal Systems (OJS)

270.#.#.d: MX

270.1.#.d: México

590.#.#.b: Concentrador

883.#.#.u: http://www.revistas.unam.mx/front/

883.#.#.a: Revistas UNAM

590.#.#.a: Coordinación de Difusión Cultural, UNAM

883.#.#.1: https://www.publicaciones.unam.mx/

883.#.#.q: Dirección General de Publicaciones y Fomento Editorial, UNAM

850.#.#.a: Universidad Nacional Autónoma de México

856.4.0.u: http://revistas.unam.mx/index.php/rom/article/view/65271/57198

100.1.#.a: Lucero Rodríguez, Rebeca; Castañón Herrera, Alberto; Helmes Gómez, Leticia; Sifuentes Valenzuela, María Cristina; López Ramírez, Edith; Vaillard Jiménez, Esther; Flores Yáñez, Consuelo

524.#.#.a: Lucero Rodríguez, Rebeca, et al. (2018). Adaptation and validation of an instrument with SERVQUAL methodology in teaching clinics and stomatological services. Revista Odontológica Mexicana; Vol 22, No 2 Ing, 2018. Recuperado de https://repositorio.unam.mx/contenidos/43374

245.1.0.a: Adaptation and validation of an instrument with SERVQUAL methodology in teaching clinics and stomatological services

502.#.#.c: Universidad Nacional Autónoma de México

561.1.#.a: Facultad de Odontología, UNAM

264.#.0.c: 2018

264.#.1.c: 2018-06-19

506.1.#.a: La titularidad de los derechos patrimoniales de esta obra pertenece a las instituciones editoras. Su uso se rige por una licencia Creative Commons BY-NC-ND 4.0 Internacional, https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.es, fecha de asignación de la licencia 2018-06-19, para un uso diferente consultar al responsable jurídico del repositorio por medio de danyelacarmona@gmail.com

884.#.#.k: http://revistas.unam.mx/index.php/rom/article/view/65271

041.#.7.h: eng

520.3.#.a: Objective: Adaptation and validation of an instrument designed to evaluate quality in teaching clinics and stomatological services with SERVQUAL methodology. Material and methods: Descriptive, cross-sectional observational and prospective study validated with alpha Cronbach coeffi cient. Parasuraman, Zeithaml and Berry (P, Z and B) designed an instrument with SERVQUAL methodology; it was applied to a stratifi ed, randomized sample composed of 400 patients coming from teaching clinics and services of the Emeritum Autonomous University of Puebla (BUAP). For manufacture of said sample the following five dimensions proposed by authors were taken into account: tangibility, reliability, response capacity, security and empathy. Results: Instrument reported validity classifiable as excellent, according to an 0.967 alpha Cronbach value for the fi rst part of the instrument corresponding to «expectations», the second part corresponding to «perceptions» rated 0.923. Discussion: Derived from validation through factorial analysis and high indexes obtained with alpha Cronbach index, both parts of the instrument remained without changes. Conclusions: Within the sphere of health services there is a great number of instruments validated to identify the level of satisfaction, nevertheless, each instrument must identify and locate within the dimensions of the selected model processes conducted in services to be evaluated, in order to obtain objective results. Reliability, validity and applicability of the instrument met with aforementioned expectations.

773.1.#.t: Revista Odontológica Mexicana; Vol 22, No 2 Ing (2018)

022.#.#.a: ISSN: 1870-199X

264.#.1.b: Facultad de Odontología, UNAM

758.#.#.1: http://revistas.unam.mx/index.php/rom/index

handle: 00c7157c08363125

harvesting_date: 2019-02-06 00:00:00.0

856.#.0.q: application/pdf

last_modified: 2022-11-11 19:00:00

license_url: https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.es

license_type: by-nc-nd

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